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Testimonials

“Dan Gingiss is one of the brightest minds on the topics of customer experience, social media and digital experience. He has a wealth of experience and content, and he is a fantastic, engaging presenter.”

John R. DiJulius III
President, The DiJulius Group

“Dan’s presentation at our London conference was insightful, engaging and educational. Our audience enjoyed it so much, we brought him back for a subsequent webinar. Dan is very easy to work with and he left a lasting impression on our audience with his real-life example and clear takeaways.”

Marketing Coordinator
Clarabridge

“Dan was a fantastic webinar presenter! His style was engaging, and he provided easy-to-comprehend principles to inspire meaningful customer experiences. We look forward to future opportunities to collaborate with Dan.”

Raime Merriman
VP Marketing | Hubb

“Dan’s keynote was not only engaging, but extremely relevant no matter what your role is at your company. He left the audience not only EXCITED about customer experience, but also empowered to make CX a priority in their day to day activities. He had so many great examples and his energy and passion for CX are infectious!”

Beth Ingebretson
MarCom Manager | Avtex

“Great job! Your breakout session rating was 5/5 overall. Excellent presentation – engaging and practical.  Thank you for being a speaker at INBOUND.”

Chiara Travisano
INBOUND | Operations

“This isn’t just any book, it’s a handbook for creating the best human experiences for your customers. Dan Gingiss walked the walk by making the book itself an experience. Bravo!!”

Bryan Kramer
TED Speaker, USA Today Bestselling Author

“Dan Gingiss is the real deal, having run Social Customer Care for two major brands. Through his wisdom, experience and research, he teaches us one of today’s most powerful and important business strategies. So, don’t just read this book. Use it to implement and enhance your Social Customer Care Program… before your competition does!“

Shep Hyken
Author of The Convenience Revolution

“Finally – a book on social customer care that is both applicable and uniquely insightful! Dan is a master of spelling out how your brand can win in the often-confused space of social customer care. Full of case studies and gushing with his own unique expertise and experience in the space, this is one book that will propel your brand to greatness in social.“

Neal Schaffer
Author of Maximize Your Social

“Social care is about meeting customers in the channels they use. Gone are the days of forcing them to engage with companies simply because that’s the investment that was made. Here Dan Gingiss shares how social can make companies more human and engaged to deliver better experiences, build relationships, and earn loyalty.”

Brian Solis
Author of X: The Experience Meets Design

Watching @dgingiss speak at #INBOUND19 on #CustomerExperience . Tremendous speaker, wonderful audience value. HIGHLY recommended.

— Marcus Sheridan (@TheSalesLion) September 6, 2019

Thanks @dgingiss for dropping some extremely applicable knowledge for powerful customer experiences!! #SMMW17

— derek hawn (@derek_hawn) March 24, 2017

Dan Gingiss’ “Don’t Create Content, Create Experiences” – fave session at #INBOUND19 so well done, motivational and insightful. I am “wiser,” Dan! ??????

— Sharon Cobo (@sharoncobo78) September 6, 2019

Thanks to @dgingiss for the fantastic presentation and for answering all of our questions afterward! I am now a huge fan! #SMMW19 Check out his book y'all!

— Shannon N. Albers (@snalbers) March 22, 2019

I thought I was sick of marketing but @dgingiss is making marketing great again for me. ? Literally, I have tears in my eyes. This is WHY I chose Marketing. ✨ Why can't it always be this way?? #INBOUND19

— Krista Mollion (@kmollion) September 6, 2019

An insightful and humorous presentation from @dgingiss today! I’ll defo read the customer care book after hearing him speak.

— ? (@chillzchillie) October 17, 2018

The best part of the day (by far) was listening to @dgingiss and his steps to success ? Thanks for a super engaging session and for my making my train ride home more enjoyable… ? #C318 pic.twitter.com/iT8KzvWwr1

— Hayley Barlow (@HayleyBarlow) October 17, 2018

Loved your presentation @dgingiss ??. Bang opening (just what was needed), followed by great #CX examples from a variety of brands and some very clear & concise strategies for social media engagement. #C318 @Clarabridge https://t.co/OZrKHLENXE

— Abs Kakkar (@Abs0052) October 17, 2018

Hands-Down… the best talk I’ve seen at #INBOUND19 so far goes to…

???? @dgingiss ????

He’s speaking about #CX while providing an incredible #AX (audience experience) pic.twitter.com/rKxJXBr46c

— Kevin Fremon ?? #INBOUND19 (@HubSpotHero) September 5, 2019

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