Testimonials

“Dan Gingiss recently presented on remarkable customer experiences at our national conference.  Dan’s presentation literally inspired our teams to create highly attainable, immediately actionable, delightful experiences for our guests.  We received feedback from many attendees that Dan’s session was one of the highlights of our entire conference.”

I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about Customer Experience. He laid out a ton of principles in a relatable and funny way that got our sales reps thinking more deeply about the experiences that they give their customers.

“Dan Gingiss is one of the brightest minds on the topics of customer experience, social media and digital experience. He has a wealth of experience and content, and he is a fantastic, engaging presenter.”

“Dan’s keynote was not only engaging, but extremely relevant no matter what your role is at your company. He left the audience not only EXCITED about customer experience, but also empowered to make CX a priority in their day to day activities. He had so many great examples and his energy and passion for CX are infectious!”

“Dan’s presentation at our London conference was insightful, engaging and educational. Our audience enjoyed it so much, we brought him back for a subsequent webinar. Dan is very easy to work with and he left a lasting impression on our audience with his real-life examples and clear takeaways.”

“Dan was a fantastic webinar presenter! His style was engaging, and he provided easy-to-comprehend principles to inspire meaningful customer experiences. We look forward to future opportunities to collaborate with Dan.”

“Dan Gingiss is the real deal, having run Social Customer Care for two major brands. Through his wisdom, experience and research, he teaches us one of today’s most powerful and important business strategies. So, don’t just read this book. Use it to implement and enhance your Social Customer Care Program… before your competition does!“

“Finally – a book on social customer care that is both applicable and uniquely insightful! Dan is a master of spelling out how your brand can win in the often-confused space of social customer care. Full of case studies and gushing with his own unique expertise and experience in the space, this is one book that will propel your brand to greatness in social.“

“Social care is about meeting customers in the channels they use. Gone are the days of forcing them to engage with companies simply because that’s the investment that was made. Here Dan Gingiss shares how social can make companies more human and engaged to deliver better experiences, build relationships, and earn loyalty.”