Clients

Living at the Intersection of Customer Experience and Marketing

In today’s digital world, every experience can come online to social media with the tap of a button, so companies must ensure that every part of the customer journey is executed flawlessly. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they’ll surely remember.

Keynote 1:
How a Remarkable Customer Experience
Can be Your Best Marketing

When you create a remarkable experience for your customers, they become your best marketers.

In this fun and engaging session, you will learn why there’s no such thing as an “offline” experience anymore, simple ways that companies can improve customer experience to create raving fans, and why your customers crave 1-to-1 engagement – especially in social media.

Filled with tons of real-life examples, this session will leave you inspired to go back to work and make your own customers’ experiences remarkable.

Key Takeaways

  • Identify parts of your customer journey that can improve from ordinary to extraordinary.
  • Learn a simple methodology for creating remarkable experiences.
  • Be inspired by actual case studies of simple, inexpensive CX changes. 
Book Dan Dan's Speaker Profile

 

Keynote 2:
How to Get People Talking Positively About
Your Brand in Social Media

Every day, your company is providing experiences for your customers. But are they experiences worth sharing on social media?

No one shares an average experience; they share things they love and things they can’t stand. With all of the noise of social media clouding a brand’s ability to control the message, wouldn’t it be nice to be able to tilt brand sentiment in a positive direction?

In this fun and energetic session, you’ll see dozens of real-life examples of companies creating customer experiences that result in the brand lovers being louder than the haters. You’ll leave with the inspiration to get your company’s customers talking positively about your brand in social media.

Key Takeaways:

  • Discover the circular relationship between social media and customer experience.
  • Learn about the key factors in moving to a digital contact center.
  • Understand how to integrate social media into the rest of the business.
Book Dan Dan's Speaker Profile

Keynote 3:
Don't Just Create Content, Create Experiences!

Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content.

If you really want to acquire more customers and keep the ones you have, you need to provide them with remarkable experiences. With some simple tweaks, you too can create customer experiences that people want to share with their friends and social media followers.

You’ll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience too!

Key Takeaways:

  • Learn why focusing on retaining existing customers will actually help
    your Sales team.
  • Explore a simple methodology for creating remarkable experiences.
  • See how companies across industries differentiate themselves
    through experience.
Book Dan Dan's Speaker Profile

Keynote 4:
Winning at Social Customer Care

It used to be that contact centers simply had to handle phone calls. Today, a contact center typically hires agents for phone, email, chat and social media. As the “world’s most public customer service channel,” social media has different rules and requires a different kind of agent – and process – to succeed. 

In this tactical session, learn how to hire and train the right social care agents, select appropriate technology, design an efficient process and integrate with the core business and the CRM – all from the guy who literally wrote the book on the topic.

Key Takeaways:

  • Learn why focusing on retaining existing customers will actually help your Sales team.
  • Explore a simple methodology for creating remarkable experiences.
  • See how companies across industries differentiate themselves through experience.
Book Dan Dan's Speaker Profile