Inspiration For Today’s Biggest
Business Challenge

Competing on price is a loser’s game — just ask the local gas station with a competitor across the street. And competing on product is nearly impossible — just ask Uber, the classic innovator which was then copied by Lyft. What’s left? Customer experience.

 

Why Your Company Needs a CX Audit

With so many businesses employing a siloed organizational structure, parts of the customer journey can easily fall through the cracks. The truth is that customers don’t care about how your company is organized; to them, it’s a single experience with one brand. Dan can help you identify and eliminate those gaps.

A Customer Experience (CX) Audit affords leaders a 30,000-foot view of the customer journey, with every touchpoint and every transition coming into focus.

Please Select a CX Service

Consulting

Training

Workshops

CX: Consulting

Too often, executive leadership is simply too close to the experience to see what’s wrong. Their companies may suffer from the inability to identify the most fixable problems, a lack of coordination between departments, or a lack of accountability through the entire CX experience.

Dan will lead your team in strategic discussions on: 

  • Customer journey mapping exercises
  • Web and mobile sitemaps
  • Identifying and eliminating customer pain points
  • Finding opportunities to differentiate with customer experience and more!

In addition, Dan’s CX Audit identifies exactly what your company is doing well – and what it needs to improve. Think of it like a mystery shopper on steroids.

Dan will become a customer of your company, use your product or service, visit your website and mobile app, call customer service, visit your physical location if applicable… and share a thorough report of everything he discovers with his recommendations.

Get a CX Audit

CX: Training


The Experience Maker™ online course and mastermind is the only program of its kind to deliver the CX knowledge needed to transform any company into a customer-centric powerhouse full of raving fans. Learn the same proprietary process Dan uses to identify, evaluate, and implement amazing experiences with his consulting clients.

Learn how to:

  • Transform your organization’s brand voice to be witty and memorable.
  • Create an immersive customer journey.
  • Add social elements to experiences to make them easily shareable.
  • Re-think ordinary experiences and elevate them to extraordinary.
  • Become more responsive to your customers.
  • Plus: Best practices for listening to customers and becoming a social care leader.

The course includes 6 online classes outlining The Experience Maker™ proprietary process for creating remarkable customer experiences, plus 6 live mastermind sessions with Dan and other CX practitioners to get feedback and advice on ideas for your company. 

Learn More About the Course

CX: Workshops

The Experience Maker™ course or any of Dan’s keynotes can be adapted into a half- or full-day interactive workshop for your team.  

Topics include:

  • How remarkable customer experience can be your best marketing.
    Target: Executives and practitioners in any customer-facing department.
  • Designing a digital customer journey.
    Target: Digital marketers, web teams, IT
  • How to get more people talking positively about your brand on social media and how to follow up when they do.
    Target: Leaders and practitioners in marketing, social media, CX.
  • Winning at social customer care.
    Target: Leaders and practitioners in customer service, CX, social media.
Customize Your Workshop

Why Book Dan?

Whether Dan is consulting, delivering a keynote, training or designing a workshop for your company, he combines thought leadership with actionable deliverables.

When you work with Dan, you get:
  • Personalized consulting to determine practical customer experience improvements.
  • Real results through increased sales and retention.
  • To identify and fix customer pain points and failed handoffs.
  • New opportunities to deliver a remarkable CX experience.
  • More customers talking positively about your brand.
  • Ideas and actions — get ready to roll up your sleeves!

Today’s savvy customers are demanding an extraordinary experience from every company, and that is exactly what Dan can deliver for your company.

Contact Dan