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Customer Experience
When I first started out in Corporate America, there was no such thing as customer experience. It wasn’t something we […]
Customer Service
Maslow’s Hierarchy of Needs, an 80-year old psychology theory, can be apply to customer service by focusing on the agent […]
Customer Service
Resolving customer disputes can be tricky business, especially when the company isn’t at fault. And although we’ve all been taught […]
Customer Service
Perhaps the best way to improve customer service is to not need it at all. Chris Zane, founder and CEO […]
Customer Service
On November 30, 2022, OpenAI released ChatGPT to the public, potentially changing customer service forever. Almost anyone can now log […]
Customer Service
Frontier Airlines Customer Service Is No More “Hello. You’ve reached Frontier Airlines, home of low fares, done right,” the cheerful […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.