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Customer Experience
Not so long ago, customer experience in the media industry was not a thing for many who wrote, edited, and […]
Digital Experience
Believe it or not, the single most important factor in gaining customer loyalty is reducing customer effort, according to the […]
Marketing & Sales
For years, companies large and small have offered loyalty programs to reward their customers, providing discounts, birthday gifts, and other […]
B2B
All too often, B2B sales overshadow every other business metric – including the retention of existing customers. It’s a decent […]
Customer Experience
In the boating industry, customer experience presents a unique set of challenges akin to navigating an unpredictable current. Boats are […]
Employee Experience
The interview process at many companies can be mundane and ineffective, but there is one type of interview question that […]
Dan Gingiss is a customer experience keynote speaker who helps unlock your team’s potential by fostering a culture of remarkable experiences.