April was a busy month for blogging about customer experience, and since I’ve moved all of my writing over to Forbes, I want to make sure you didn’t miss out on a single post. So here is a handy guide to what I had to say last month (click on the headlines to read the entire articles):
I recently spent almost a week in Las Vegas for a mixture of work and fun. It’s easy to get consumed by all of the sights and sounds of a city that truly doesn’t sleep, but as usual, I couldn’t help myself — I had to observe the varying elements of customer experience everywhere I went.
Hello! I’ve been busy producing content all over the internet lately, but since not much of it is on this site, I thought I’d update you with this post so you can check it all out! As always, I welcome your feedback and thank you for your support.
The Experience This! Show.
Once you’ve hired the right people to be the face of your social care program, it’s time to train them. This may overlap with existing customer service training in your organization, but there will need to be some added elements that are specific to social care.
We spend so much time beating up on companies and business. It’s #fail this and #fail that.
But it doesn’t have to be that way. And now, there’s the PERFECT antidote. THE Experience This! SHOW.
After two years and more than 50 episodes, the first known podcast dedicated solely to customer service in social media is saying goodbye. The Focus on Customer Service Podcast officially ended its run earlier this month as a new podcast