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Customer Experience

Key Takeaways from Medallia Experience 2024: How AI is Transforming Customer and Employee Experience

The Medallia Experience 2024 conference in Las Vegas brought together thought leaders and innovators from various industries to discuss the […]

Customer Experience

What Corporate America Taught Me About Customer Experience

When I first started out in Corporate America, there was no such thing as customer experience. It wasn’t something we […]

CX Examples

Resident Experience In Assisted Living Facilities

Resident experience in assisted living isn’t like other experiences, because the assisted living industry isn’t like other industries. In most […]

Customer Experience

Customer Experience Predictions for 2024

As we begin a new year, it’s time to look at customer experience predictions for 2024 from some of the […]

Customer Experience

CX and Marketing as One: The Key to Brand Success

How do CX and Marketing work together? Marketers often think that customer experience is someone else’s job, as Marketing’s core […]

General Business

Why Pricing And Customer Experience Go Hand In Hand

Pricing and Customer Experience To many, pricing strategy is like a “necessary evil” of business: something you know is important, […]

The Experience Maker™

Customer experience content for forward-thinking businesses

Actionable tips, valuable content and exclusive insights on how companies are creating remarkable experiences to stand out from the crowd.