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Dan Gingiss signing books

Quarantine Time Productivity

Each weekend, I look forward to some quiet time to work on writing Book Number Two (no, that’s not the actual title!). I’m making a little bit of progress every day during the week, aiming for some productivity during this

Dan working from home

How To Manage Work From Home Employees

Now that most companies have settled in to the new reality of having employees work from home, managers are being forced into the unfamiliar position of managing a team that is entirely remote. Of course, some people were doing this

cartoon of young workers on devices

4 Ways to Revitalize Customer Loyalty With Artificial Intelligence

Guest post by Dhruv Mehta Image Source It seems that every business today is talking about how AI (Artificial Intelligence) can impact data-driven customer marketing and brand loyalty. Businesses have been quick to respond to its adoption, with 37% of

Customer service books

#StayAtHome And Read Books (Or Play Games)!

In order to encourage people to #stayathome during the COVID-19 pandemic, I’ve compiled a list of my favorite books, board games, and household necessities for you to peruse. I’ve launched my own Amazon Storefront which will be continually updated. Please

Why Customer Experience Is Critical In A Time Of Crisis

We are in unprecedented times. Even the best crisis and business continuity plans are likely being tested right now. Some businesses, like my chosen career path of public speaking, have ground to a complete halt. But this is not the

Positive Customer Experience Examples Are More Shareable, Study Says

A recent study by business process outsourcing company Sitel Group uncovered a startling statistic about the relationship between customer experience and social media. It found that while 30% of consumers who have had a negative customer experience say they would share it on social media or