SPEAKER AND CONSULTANT
Dan is an international keynote speaker who wows audiences with real-life examples of remarkable customer experiences and social media engagement. No boring PowerPoint presentations here! Dan doesn't just talk about experience, he creates an experience for your audience. And everyone will leave with clear, actionable takeaways that will help them improve the experience at their own company.
Whether you are just starting out in your customer experience (CX) journey or are more mature, Dan can help you and your company take its CX to the next level. His thorough CX Audit identifies just what your company is doing well – and what it needs to improve. Think of it like a mystery shopper on steroids. Further along? Dan is available to consult on your next CX or marketing project with best practices and creative, strategic thinking.
Social media has changed customer experience forever by shifting power from brands to consumers, requiring a different way of thinking about engagement. Find out how top companies are "winning" at social customer care and how your company can too. Foreword by Jay Baer.
Welcome to the Experience This! Show, where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Upbeat and entertaining, hosts Dan Gingiss and Joey Coleman provide a weekly dose of positive customer experience.
Dan writes regularly for Forbes about how customer experience can be your best marketing. Bookmark his page for articles and insights on how companies are creating remarkable experiences to stand out from the crowd. Customer experience is the last true brand differentiator, and Dan provides inspiring real-life stories.
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